Wallforge Refund & Return Policy

At Wallforge, we create custom artwork made just for you. Because each order is personalized and made to order, all sales are final unless there is a genuine issue with the product you receive.

Physical Products

All physical products are custom-made and produced specifically for your order.

Because of this, we do not accept returns, cancellations, or refunds for custom physical products, including for buyer’s remorse, ordering mistakes, preference changes, or incorrect photo uploads.

We’re happy to offer a replacement if:

• Your item arrives damaged

• There is a manufacturing defect

• You receive the wrong item

If something isn’t right, please reach out within 7 days of delivery and include:

• Your order number

• A brief description of the issue

• Clear photos of the product and packaging

This helps us review the issue quickly and determine the best replacement solution.

Once approved, we’ll send a replacement at no additional cost.

Digital Products

All digital products are final sale and non-refundable.

Our digital artwork is:

• Delivered after purchase via email

• Generated in real time

• Custom-created specifically for you

Because your artwork is created and delivered specifically for your order, it cannot be returned, exchanged, or refunded once generated or sent.

If you experience any technical issue, such as not receiving your email or having trouble accessing your files, please contact us right away. We’re happy to help ensure you receive your artwork.

We’re Here to Help

If you ever have questions about your order, please reach out:

📩 support@wallforge.com

We care deeply about the quality of our work and your experience with us. While custom orders are not eligible for refunds, we’ll always do our best to make things right when there’s a genuine product issue.